Roundtable & Workshop: Net Promoter Score (NPS) Surveys
Net Promoter Score (NPS) is a measurement tool that provides insight into customer or member loyalty and satisfaction. Associations can use this feature in Novi to identify your biggest supporters as well as identify areas for growth and improvement.
With the NPS feature being live for just over a year now, we're seeing incredible statistics from the associations who have implemented using the feature.
Join us to hear two customer success stories so you can walk away feeling more confident to send the survey and how to manage incoming feedback.
"Your desire to do better and to grow your association and to set yourself apart from other associations has to be greater than the fear of the information you're going to get."
Lindsey Zeller, MAASE
Screenshot of NPS Dashboard in Novi Admin
Related Help Articles:
Agenda
| May 21 | |
| 1:00 PM - 2:00 PM |
Roundtable
Join us to hear two customer success stories so you can walk away feeling more confident to send the survey and how to manage incoming feedback. |
| 2:00 PM - 2:30 PM |
Workshop
Stick around if you'd like someone from our team to look at your Census settings, make any suggestions, and then hit SEND together! Please try to have most of it set up ahead of time, so we can help as many people as possible. |
