Customer Experience (CX) Team

Our Customer Experience (CX) team is dedicated to ensuring you have the best journey with our software. Whether you met them during onboarding or connect with them through support aka the "blue bubble," they're here to listen, assist, and elevate your experience.

The CX team is ready to help you navigate our platform and achieve your goals - meet the team that's committed to making your experience at Novi seamless and enjoyable! 

For assistance from our CX team, please e-mail help@noviams.com or reach out via the blue bubble.

Our CX team also leads regular live training opportunities (which are recorded, too!) and offers specialized paid one-on-one workshops/trainings options.

Customer Experience (CX) Team

  • Nicolette Cale

    Nicolette Cale

    Customer Experience Specialist, Novi AMS

    CX Team

  • Alyssa Clair

    Alyssa Clair

    MPPA

    Customer Experience Specialist, Novi AMS

    CX Team

  • Melanie Dupont

    Melanie Dupont

    Senior Customer Experience Specialist, Novi AMS

    CX Team

  • Lane Gibbs

    Lane Gibbs

    QAS

    Director of Operations, Novi AMS

    CX Team

  • Melissa Hayes

    Melissa Hayes

    QAS

    CX Operations Specialist, Novi AMS

    CX Team

  • Becca Hendricks

    Becca Hendricks

    Customer Experience Specialist, Novi AMS

    CX Team

  • Erin Jarvis

    Erin Jarvis

    Customer Experience Specialist, Novi AMS

    CX Team

  • Erin Marks

    Erin Marks

    Senior Customer Experience Specialist, Novi AMS

    CX Team

  • Kelly McLendon

    Kelly McLendon

    CAE

    Customer Experience Specialist, Novi AMS

    CX Team

  • Jaime Morgan

    Jaime Morgan

    CAE, QAS

    Director of Customer Success, Novi AMS

    CX Team

  • Mike Pennington

    Mike Pennington

    CAE

    VP of Customer Experience, Novi AMS

    CX Team

  • Kate Scott

    Kate Scott

    Customer Experience Specialist, Novi AMS

    CX Team